Behind-the-scenes advice for busy solo professionals courtesy of Michael Katz, Blue Penguin Development

am disappointed in my car dealership.

I know, it’s such a cliche that I hesitate to even mention it.

Interestingly, the purchase of the car was smooth and pleasant. No keeping me waiting in the showroom for hours; no high-pressure tactics on extended warranties; no floor mat special offers.

I left the dealer that day thinking, “Finally, an auto dealer that has figured out how to do things right.”

But over the last week, as I’m waiting for the car to be delivered, it’s been lots of small stuff: poor communication, dropped balls, no follow-up.

The thing is, this is supposed to be the easy part.

Clear, timely, friendly follow-up isn’t a skill, it’s a decision. Anyone who wants to can do it.

But if you don’t, it negates everything else you may have done right.

The small stuff is the big stuff.