… called “Customer Service.”
It was the 800 number for one of the many vendors I use in my business.
The first person I spoke with was completely unhelpful.
So I said “thank you,” hung up, and called back.
The second person was terrific and solved my problem quickly.
That’s a classic big company problem: maintaining consistency across all situations and interactions.
For solos like us, it’s easy. (As long as we are paying attention!)