Behind-the-scenes advice for busy solo professionals courtesy of Michael Katz, Blue Penguin Development

called someone who was having trouble receiving the log-in information for my webinar

this afternoon.

I could have just emailed him – he didn’t ask for a call – but when you do more than what’s expected the response is usually quite impactful (I think that’s a real word).

He was quite pleasantly surprised that I had taken the time to make sure he was all set.