… had lunch with my friend Will.
He told me about his comically miserable experience last week with his cable company. I countered with my equally ridiculous experience over the weekend with my bank.
Bad experiences with big companies always make me smile …
… they help me remember how easy it is, as a solo professional, to be way better than average.
The Penguin Program – way better than average. A 45-part, solo professional marketing course. Details here.