Behind-the-scenes advice for busy solo professionals courtesy of Michael Katz, Blue Penguin Development

had lunch with my friend Will.

He told me about his comically miserable experience last week with his cable company. I countered with my equally ridiculous experience over the weekend with my bank.

Bad experiences with big companies always make me smile …

… they help me remember how easy it is, as a solo professional, to be way better than average.

The Penguin Program – way better than average. A 45-part, solo professional marketing course. Details here