Behind-the-scenes advice for busy solo professionals courtesy of Michael Katz, Blue Penguin Development

picked up my son Jon’s sneaker from the dry cleaner.

He tears up the sides skateboarding so I brought it in last week to see if they could repair it. They send shoes out to a “shoe guy” and they said they’d let me know if he could fix it.

A few days ago, I got a call saying the work was being done and it would be ready today. Uh oh. I explained that I didn’t necessarily want the work done (the sneakers only cost $35 new). I needed to know how much it would cost first. They estimated $40. Uh oh again.

Today I went in, ready for a “disagreement.” But the woman just smiiled, said my $10 deposit would cover it (even though she had to pay the shoe guy the difference) and apologized for the confusion.

So here’s my question for you: Who do you think I’ll be taking my dry cleaning to for the rest of my life (maybe even a couple of weeks longer)?