Behind-the-scenes advice for busy solo professionals courtesy of Michael Katz, Blue Penguin Development

received an apology note from a vendor.


The company – ReadyTalk – had a serious service outage last week.

I’m a regular, long-time user of the service. I’m even an affiliate (here’s my link) promoting the service to other people. So kind of a big deal.

The apology letter they sent was terrific (you can read it here).

No beating around the bush. No pointing fingers elsewhere. And real names – and contact info – of real people, including the CEO who wrote the note.

Interestingly, following the outage, I’m now an even bigger fan.