… received an enthusiastic thank you email from a client.

She was thanking me for the thank you note I sent to her last week (still with me?).

I was thanking her for taking time to speak with someone I sent her way; another client who was looking for some information.

Three questions for you:

1. Do you think she would have responded the way she did if my note were an email, rather than handwritten?

2. Do you think I helped my business by taking the time to thank her?

3. Can you think of someone to whom you could send a thank you note right now (I know, that was kind of a trick question)?