Behind-the-scenes advice for busy solo professionals courtesy of Michael Katz, Blue Penguin Development

sent a handwritten thank you note to someone

who signed up for my webinar this week and who had a problem logging in to the live event.

We offered him a complete refund or a reduced price for just the recording. He said, “the recording is fine; no refund necessary.”

There’s a man with whom I intend to stay in touch. And, a good opportunity to thank him.