Behind-the-scenes advice for busy solo professionals courtesy of Michael Katz, Blue Penguin Development

took responsibility for a mistake

I made with a client.

Not a big one (a slight delay in his newsletter publication) and I probably could have even said nothing. Instead I said sorry and said it was totally my fault (it was).

He said thanks and it’s over.

Always a little painful in the moment, but in the long run, I find these actually improve my relations with clients.

(Maybe I’ll have to make mistakes deliberately!)